When placing your order, simply enter your chosen personalisation into the box provided on the product page. Please double-check your spelling and details before completing your order, as we’ll create your item exactly as entered.

 

If you’re unsure about anything, just get in touch before ordering and we’ll be happy to help!

For some products, we may be able to provide a preview before your item is made. This can depend on the product and the type of personalisation requested. We plan on introducing a “live preview” next to some products in the near future.

 

If you’d like to check something before we get started, just drop us a message and we’ll do our best to help.

This can depend on the product, material and personalisation method. Some emojis, symbols and unusual characters may not be suitable for every item.

 

If you have something specific in mind, feel free to ask us before placing your order and we can let you know if it’s possible.

We love a custom request! Where possible, we’re happy to accommodate requests for different colours, fonts or design details.

 

Not every change will be possible for every product, but if you have something specific in mind, get in touch and we’ll see what we can do.

Don’t worry, mistakes happen! If you spot an error after placing your order, please contact us as soon as possible. If we haven’t started making your item yet, we’ll do our best to make the change for you.

 

Once an item has been made, however, we may not be able to make changes, so please check your personalisation carefully before ordering.

Of course! Just add the item to your basket with the required personalisation, then repeat the process for each different version you need.

 

If you’re ordering a larger number of personalised items, it may be easier to get in touch with us first and we can help make the process as simple as possible.

Absolutely! Whether you’re ordering personalised gifts for a wedding, party, event, business or just have a very long gift list, we’d love to help.

 

If you’re looking for a larger quantity, drop us an email at hello@eloahgifts.co.uk with what you’re looking for and how many you need. We’ll be happy to see what we can do and, depending on the products and quantities, we may be able to offer special pricing too.

We aim to make and dispatch orders as quickly as possible, with most orders being ready to leave us within 1–2 working days.

 

During particularly busy periods, such as Christmas, this may take a little longer. If you need your order by a particular date, please get in touch before ordering and we’ll let you know what we can do.

Sometimes we can! If you need your order in a hurry, please get in touch before placing your order and let us know what you need and when you need it.

 

We’ll always do our best to help, although we can’t guarantee that an urgent order will be possible, particularly during busy periods.

We’re really sorry if your order arrives damaged, that’s the last thing we want!

 

Please get in touch with us as soon as possible at hello@eloahgifts.co.uk, ideally with a photo of the item and its packaging. This helps us understand what has happened and work out the best way to put things right.

If your order hasn’t arrived when expected, please don’t worry. Delivery times can occasionally vary once an order is with the courier.

 

If you think your order may be delayed or has gone missing, get in touch with us at hello@eloahgifts.co.uk and we’ll be happy to look into it for you as we track all shipments.

If you need to change something, please contact us as soon as possible. If we haven’t started making your order, we’ll do our best to make the change for you.

 

As our products are personalised and often made specifically for you, we may not be able to make changes once production has started.

If you need to cancel your order, please contact us as soon as possible.

 

Because personalised items are made especially for you, cancellation may not be possible once we’ve started making your order. We’ll always let you know what we can do based on the stage your order has reached.

Absolutely! You can have your order sent directly to the lucky recipient.

 

Just make sure you enter their delivery address when placing your order. If you’d like to include a gift message or have any special requests for the delivery, just let us know and we’ll do our best to help.

Yes! If you’re not quite sure what to buy, our gift cards are a great way to let someone choose something they’ll really love.

 

Our gift cards can be used towards purchases from Eloah Gifts and are valid for 24 months from the date of purchase.

As personalised items are made especially for you, we’re generally unable to accept returns simply because you’ve changed your mind.

 

If your item arrives damaged, faulty or there’s a problem with your order, please get in touch with us and we’ll be happy to help. You can find more information about returns and your rights in our Terms & Conditions.

We want you to love your Eloah Gifts order! If something isn’t right, please get in touch with us at hello@eloahgifts.co.uk and let us know what’s happened.

 

Whether there’s a problem with the item, your order isn’t quite what you expected, or something has gone wrong along the way, we’ll always do our best to understand the situation and find a suitable way forward.

Of course! We’re always happy to help.

 

Whether you have a question about a product, need some advice or just want to check whether something is possible, feel free to get in touch at hello@eloahgifts.co.uk before placing your order.

 

There’s no such thing as a silly question, we’d much rather you ask!

We do! We love getting out and about, meeting our customers in person and showing off what we do.

 

You’ll find us at selected local markets, fairs, craft events and other occasions throughout the year. We can even personalise some of our products while you’re there, so you can see your gift being made and take it home with you!

 

Keep an eye on our social media for upcoming events, or if you’re organising an event and think Eloah Gifts would be a good fit, we’d love to hear from you. Get in touch at hello@eloahgifts.co.uk and tell us a little about your event.

This answer is designed to help you understand more about these technologies and our use of them on our sites. Below is a summary of a few key things you should know about our use of such technologies.

 

When you visit or interact with our sites, we or our authorised service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes.

 

Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device”) that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools.

 

The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:

 

Cookies
Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognise a particular device or browser.

 

There are several types of cookies:

Session cookies expire at the end of your browser session and allow us to link your actions during that browser session.

 

Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.

 

First-party cookies are set by the site you are visiting.

 

Third-party cookies are set by a third-party site separate from the site you are visiting.

 

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

 

Web beacons
Small graphic images (also known as “pixel tags” or “clear GIFs”) that may be included on our sites, services, applications, messaging, and tools, that typically work in conjunction with cookies to identify our users and user behaviour.

 

Other Similar technologies
Technologies that store information in your browser or device utilising local shared objects or local storage, such as flash cookies, HTML 5 cookies, and other web application software methods. These technologies can operate across all your browsers, and in some instances may not be fully managed by your browser and may require management directly through your installed applications or device. We do not use these technologies for storing information to target advertising to you on or off our sites.

 

We may use the terms “cookies” or “similar technologies” interchangeably in our policies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above.

 

Cookies used on this website
This website uses performance cookies. For more information on the performance cookies used on this website, please refer below.

 

Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

 

Please refer to the table below for a list of performance cookies used on this website.

 

About this policy

We may amend the Cookie policy from time to time, in whole or in part, at our discretion. The latest version of this document will always be available at our website and will take effect on the date that it is updated.